Shipping policy

Shipping Policy

Thank you for visiting and shopping at The Handyman Depot. Because we design, engineer, and manufacture our premium storage gear, architectural gardenware, and tabletop gaming components directly in Victoria, Australia, our shipping procedures reflect our made-to-order production reality.

1. Shipment Processing & Production Times
* All orders are subject to a standard manufacturing processing time before dispatch. 
* Stock Items / Small Batches: Dispatched within 2–4 business days.
* Made-to-Order / Large Production Runs (including high-volume Grimstone Forge miniature sets or complex multi-variant storage systems): Can take between 5–10 business days to manufacture, quality-test, and package.
* Orders are not processed, manufactured, or shipped on weekends or public holidays. 
* If we experience a high volume of orders or temporary material latencies (such as specialized filament delays), processing times may be extended. We will notify you directly via email if a significant delay impacts your fulfillment timeline.

2. Shipping Rates & Delivery Estimates
We ship all orders across Australia and to select international destinations using trackable postage networks (including Australia Post and international freight couriers).

Domestic Shipping (Australia):
* Standard Shipping: Est. 3–7 business days in transit once dispatched.
* Express Shipping: Est. 1–3 business days in transit once dispatched.

International Shipping (Worldwide):
* We ship internationally to destinations including New Zealand, North America, Europe, and Asia.
* International Standard Shipping: Est. 10–21 business days in transit once dispatched, depending on destination customs clearance.
* International Express Shipping: Est. 4–10 business days in transit once dispatched.
* All shipping charges for domestic and international orders are calculated based on fixed weight categories and destination zones, and will be displayed clearly at checkout.
* Please note that transit delivery delays can occasionally occur due to international carrier congestion or customs holds, which are completely outside of our control.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your active tracking number(s) the moment your shipping label is printed and your package is ready for courier collection. The tracking link will typically become active within 24 hours.

4. Customs, Duties, and Taxes
The Handyman Depot is not responsible for any customs, duties, or local import taxes applied to your order outside of Australia. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Loss in Transit
The Handyman Depot is not liable for products structurally damaged or lost during transit by third-party postal carriers. 
* If you received your order broken, please document the packaging immediately. Save all packaging materials and damaged goods before filing a formal claim.
* Take clear, high-resolution photographs of the damaged shipping box and the broken components, and contact our support team at sales@thehandymandepot.com within 30 days so we can assist you with the carrier insurance process.

6. Contact Information
For any questions regarding your delivery tracking or manufacturing status, please reach out to our operations desk:

The Handyman Depot
Email: sales@thehandymandepot.com
Phone: +61 438 778 917
Manufacturing Location: Victoria, Australia