Refund policy

Return & Refund Policy — The Handyman Depot

Thank you for supporting The Handyman Depot. We manufacture and custom-engineer our gear, gardenware, and tabletop components in Victoria, Australia, and ship worldwide.

1. European Union and United Kingdom Customers — Right of Withdrawal

If you are a consumer in the EU or UK, you may withdraw from your order within 14 days, without giving a reason, starting from the day you (or a nominated third party) receive the last item in your order.

To start a return or cancellation, log in to your account at https://shopify.com/83482542292/account and follow the return steps, or email sales@thehandymandepot.com with your order number.

Once you've notified us, send the item back within 14 days of that notice.

We refund all payments, including the standard delivery cost, within 7 days of the item arriving back with us.

Return shipping cost is your responsibility, except where the item is faulty, damaged, or incorrect (Section 4).

No product categories are exempt.

2. Australian Customers

We do not offer change-of-mind returns, cancellations, or exchanges — please check specifications, variants, and dimensions carefully before checkout.

This does not affect your rights under the Australian Consumer Law. If a product has a major failure, is not of acceptable quality, or does not match its description, you are entitled to a refund, replacement, or repair as set out in Section 4, regardless of the change-of-mind position above.

3. US and All Other Non-EU/UK Customers

All made-to-order batches, custom-scaled components, 3D-printed assemblies, and personalised orders enter production immediately on placement. We do not accept cancellations, returns, or exchanges for change-of-mind or accidental purchase once production has commenced.

4. Damaged, Defective, or Incorrect Items — All Customers

  • Contact sales@thehandymandepot.com within 30 days of tracked delivery.
  • Include your Order Number, clear photos of the defect/damage, and a brief description.
  • Once validated, we'll send a replacement at no cost, or refund/store credit if unavailable. Return shipping for confirmed defects is on us.

5. Return Shipping (Non-Withdrawal Returns)

Outside the EU/UK withdrawal right, the customer pays return postage, and shipping paid at initial purchase is non-refundable. We recommend trackable/insured postage; we're not liable for items lost in transit.

6. Contact

The Handyman Depot
Email: sales@thehandymandepot.com
Phone: +61 438 778 917
Location: Victoria, Australia