Returns & Refunds
We manufacture and custom-engineer our gear, gardenware and tabletop components in Ballarat, Victoria, Australia, and ship worldwide. Our full Refund Policy applies to every order.
Australian customers
We do not offer change-of-mind returns, cancellations or exchanges, so please check specifications, variants and dimensions carefully before checkout. This does not affect your rights under the Australian Consumer Law. If a product has a major failure, is not of acceptable quality, or does not match its description, you are entitled to a refund, replacement or repair as set out under “Damaged, defective or incorrect items” below.
European Union and United Kingdom customers
If you are a consumer in the EU or UK, you may withdraw from your order within 14 days, without giving a reason, starting from the day you (or a nominated third party) receive the last item in your order.
- To start a return or cancellation, log in to your account and follow the return steps, or email sales@thehandymandepot.com with your order number.
- Once you've notified us, send the item back within 14 days of that notice.
- We refund all payments, including the cost of standard delivery, within 7 days of the item arriving back with us. If you chose a more expensive delivery option than our standard shipping, we refund only the cost of standard delivery.
- Return shipping cost is your responsibility, except where the item is faulty, damaged or incorrect.
- No product categories are exempt.
US and all other customers
All made-to-order batches, custom-scaled components, 3D-printed assemblies and personalised orders enter production immediately on placement. We do not accept cancellations, returns or exchanges for change-of-mind or accidental purchase once production has commenced.
Damaged, defective or incorrect items
This applies to all customers.
- Email sales@thehandymandepot.com within 30 days of tracked delivery.
- Include your order number, clear photos of the defect or damage, and a brief description.
- Once validated, we'll send a replacement at no cost, or a refund or store credit if unavailable. Return shipping for confirmed defects is on us.
Return shipping
Outside the EU/UK withdrawal right, the customer pays return postage, and shipping paid at initial purchase is non-refundable. We recommend trackable, insured postage for any item you send back to us.
Contact
The Handyman Depot
Email: sales@thehandymandepot.com
Phone: +61 438 778 917
Location: Ballarat, Victoria, Australia